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Overall, how satisfied were you with the product / service?
Very Satisfied Satisfied Neutral Unsatisfied Very Unsatisfied N/A
Would you recommend our product / service to colleagues or contacts within your industry?
Definitely Probably Not Sure Probably Not Definitely Not
Would you use our product / service in the future?
Definitely Probably Not Sure Probably Not Definitely Not
How long have you used our product / service?
Less than a month 1-6 months 1-3 years Over 3 Years Never used
How often do you use product / service?
Once a week 2 to 3 times a month Once a month Less than once a month
What aspect of the product / service were you most satisfied by?
Quality Price Purchase Experience Installation or First Use Experience Usage Experience Customer Service Repeat Purchase Experience
What aspect of the product / service were you most disappointed by?
Quality Price Purchase Experience Installation or First Use Experience Usage Experience Customer Service Repeat Purchase Experience
What do you like about the product / service?
What do you dislike about the product / service?
Thinking of similar products / services offered by other companies, how would you compare the product / service offered by our company?
Much Better Somewhat Better About the Same Somewhat Worse Much Worse Don't Know
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